Academy Name: IELTS 9 BANDS Coaching Academy (Referred to as "The Academy," "we," "us," or "our")
Jurisdiction: Toronto, Ontario, Canada
We are committed to protecting your privacy in compliance with applicable Canadian federal and provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the relevant laws of the Province of Ontario.
What We Collect and Why
We collect information necessary to provide and improve our premium IELTS coaching services. This data falls into the following categories:
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Identity & Contact Data: We collect your Full Name, Email Address, Phone Number, Mailing Address, and Country during sign-up. We use this for account creation, billing, and direct communication regarding your courses.
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Sensitive Performance Data: To deliver personalized, in-depth feedback, we collect your Mock Test Scores, Speaking Audio Recordings, Written Essays, and the Official TRF copy (if provided for the guarantee claim). This data is strictly used for coaching, measuring progress, and verifying eligibility for the Band Guarantee.
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Financial Data: We process payments via trusted third-party gateways (e.g., Stripe, PayPal). We collect transaction IDs and the last 4 digits of your card for billing history, but we do not store your full credit card details.
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Usage Data: We automatically collect data like your IP Address, login timestamps, pages visited, and device information (via cookies) for security, preventing unauthorized account access, and technical support.
How We Use and Share Your Information
We use your data solely for the purposes stated above and do not sell, rent, or trade your Personal Data to third parties for marketing purposes.
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Service Delivery: Your data is used to provide access to your courses, grade your submissions, and manage your account effectively.
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Data Sharing: Data is shared only with trusted service providers (e.g., payment processors, cloud hosting) who are necessary for business operations and are bound by strict confidentiality agreements.
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Legal Compliance: We will disclose data when required by law, court order, or to enforce our Terms and Conditions, including in connection with fraud prevention.
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Anonymized Data: We may use your performance scores and essays in an anonymized and aggregated form (e.g., "Over 80% of our students achieve Band 8.0+") for research and marketing without revealing your individual identity.
Data Security and Your Rights
We use industry-standard security measures, including SSL encryption, to protect your data. Data is only retained as long as reasonably necessary for the stated purpose (e.g., performance data is kept for a maximum of 3 years to support alumni services).
Under Canadian privacy laws, you have the right to:
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Access and Correction: Request access to or correction of the Personal Data we hold about you.
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Withdraw Consent: Withdraw your consent to the collection, use, and disclosure of your Personal Data at any time, subject to legal or contractual restrictions.
For any privacy concerns or to exercise your rights, please contact our designated Grievance Officer:
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Grievance Officer Name: [Insert Officer Name]
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Email: [Insert Dedicated Legal/Grievance Email]
If your concern is not resolved by The Academy, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
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